Reference

How x00td Handles Your Personal Data

Q: Can I request a copy of all the data x00td holds about me?

Yes. Email privacy@x00td.com with your registered account email and the subject line 'Data Access Request'. We will respond within 30 days with a machine-readable file covering all personal data fields we hold linked to your account.

Q: Who should I contact if I believe x00td has mishandled my data?

Start by emailing privacy@x00td.com — our privacy team handles complaints directly. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority in your jurisdiction under applicable local law.

At x00td, we collect only the data we need to run your account, process payments via UPI, Paytm and PhonePe, and keep your sessions secure — nothing more.

Data Collected Only As NeededUPI & Paytm Transactions EncryptedYour Right to Access & DeleteNo Third-Party Sale of DataIndia-Aware Data Practices

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What This Policy Covers and Where It Applies

x00td Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to every interaction you have with x00td through our website, mobile experience and any account-linked communication we send you. Access to our platform depends on local law and is available where local law permits. When you deposit or withdraw using UPI, Paytm

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or PhonePe, your payment details pass through encrypted channels and are not stored on our servers beyond what is required to reconcile the transaction. We collect your name, registered mobile number, email address and device identifiers at the point of account creation. Transactional records — including
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deposit and withdrawal timestamps tied to UPI, Paytm or PhonePe references — are retained for the period mandated by applicable Indian financial regulations. Any data shared with payment processors is governed by their own privacy terms, and we require those processors to meet security standards consistent
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with ours.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Email Privacy Request

Send a written data request to our privacy address at [email protected]. We aim to acknowledge your message within 48 hours and resolve standard requests within 30 days of receipt.

Live Chat Support

Open the chat widget on x00td.com and select the Privacy option from the topic menu. Our support agents can log a formal data request on your behalf and give you a reference number.

Postal Address

For formal legal notices about data processing, you may write to our registered correspondence address listed at the footer of x00td.com. Include your registered email so we can verify your identity promptly.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

We want you to understand concretely how your information moves through x00td — from the moment you open an account to the day you ask us to close…

Encrypted Data at Rest

All personal data stored in our databases — name, email, mobile number, device fingerprint — is encrypted using AES-256.

Cookie Consent & Control

We set strictly necessary cookies to keep your session alive and optional analytics cookies to understand how pages are used.

Account Security Protocols

Each login attempt is checked against your registered device and location.

Data Retention Schedule

Active account data is retained for the duration of your account plus the period required under applicable Indian financial and…

Your Right to Access

You may request a copy of all personal data we hold about you.

Requesting Corrections or Erasure

If any personal data we hold is inaccurate, contact us and we will correct it promptly.

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about how x00td handles personal data. If you have a question not covered here, reach out via email or live chat and our privacy team will respond with a clear, specific answer.

We collect your full name, email address, registered mobile number and device identifiers. If you deposit via UPI or Paytm, we also receive the transaction reference number, which we store for reconciliation and regulatory purposes only.

No. We do not sell, rent or trade your personal data to any third party for marketing purposes. Data is shared only with payment processors like PhonePe or Paytm and only to the extent needed to complete your transaction.

We retain your data for the period required by applicable Indian financial regulations after account closure. Once that obligation lapses, personal identifiers are anonymised. You will receive written confirmation when erasure or anonymisation is completed.

Yes. Email [email protected] with your registered account email and the subject line 'Data Access Request'. We will respond within 30 days with a machine-readable file covering all personal data fields we hold linked to your account.

We use strictly necessary cookies to maintain your session and optional analytics cookies to understand page usage patterns. You can view and adjust your cookie preferences at any time through the cookie panel in your account settings without affecting your account access.

We send a one-time verification code to your registered mobile number and ask you to confirm the email address linked to the account. This prevents any third party from submitting a data request on your behalf without your knowledge.

Start by emailing [email protected] — our privacy team handles complaints directly. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority in your jurisdiction under applicable local law.

How x00td Handles Your Personal Data

How to Contact Us About Your Data

Email Privacy Request

Live Chat Support

Postal Address

Six Ways We Protect and Manage Your Data

Encrypted Data at Rest

Cookie Consent & Control

Account Security Protocols

Data Retention Schedule

Your Right to Access

Requesting Corrections or Erasure

Frequently Asked Questions About Your Privacy

01 What personal data does x00td collect when I open an account?

02 Does x00td sell my personal data to third parties?

03 How long does x00td keep my account data after I close my account?

04 Can I request a copy of all the data x00td holds about me?

05 What cookies does x00td use and how do I manage them?

06 How does x00td verify my identity before processing a data request?

07 Who should I contact if I believe x00td has mishandled my data?

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